Privacy Policy

Brandler London
Last updated: 21 October 2026

1. About Us

Brandler London is the trading name of Buy & Build House Ltd, registered in England and Wales under company number 07552278.

Our business address is:

11 North Weylands Industrial Estate
Molesey Road
Walton-on-Thames
Surrey, KT12 3PL
United Kingdom

Email: info@brandler.london

Buy & Build House Ltd is responsible for handling personal information collected through our website and business activities.

2. Information We Collect

When you visit our website, place an order or contact us, we may collect:

  • Your name, email address, telephone number and postal address.

  • Billing and delivery information.

  • Order details, product specifications and measurements.

  • Drawings, photographs, plans and documents submitted with enquiries.

  • Payment and transaction records.

  • Website usage information, including IP address, browser and device information.

  • Marketing preferences and communications with us.

We collect information directly from you, automatically through website technologies and, where relevant, from service providers involved in processing your orders.

3. How We Use Your Information

We use your information to:

  • Process payments and fulfil orders.

  • Manufacture and deliver products.

  • Respond to enquiries and provide customer support.

  • Manage returns, refunds and warranties.

  • Maintain business and accounting records.

  • Improve website performance and customer experience.

  • Prevent fraud and maintain website security.

  • Send marketing communications where legally permitted.

4. Legal Basis for Processing

We process personal information under applicable UK data protection law using one or more of the following legal bases:

Contract: Where processing is necessary to fulfil an order or provide requested services.

Legal obligation: Where information must be retained or processed to comply with applicable law.

Legitimate interests: Where reasonably necessary to operate, secure and improve our business, subject to your rights.

Consent: Where required for marketing, cookies or other optional data processing.

You can withdraw consent at any time.

5. Shopify and Third-Party Services

Our ecommerce website is powered by Shopify.

We may share relevant information with payment processors, delivery companies, website service providers, analytics providers and other trusted organisations where necessary to operate our business.

Our website may use Google and Meta services for analytics, product listings and advertising, depending on the integrations enabled.

Third-party services may process personal information under their own privacy policies.

We do not sell customer contact information to third-party marketing lists.

6. Cookies and Analytics

Our website uses cookies and similar technologies to support online shopping, remember preferences and, where enabled, analyse website performance or measure advertising.

Non-essential technologies are managed in accordance with applicable consent requirements.

Please see our Cookie Policy for further information.

7. Marketing Communications

Where legally permitted, we may send information about new products, projects, offers and Brandler London news.

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.

We may still contact you about existing orders, payments, deliveries and other necessary business matters.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information.

Payment details are processed through secure payment providers.

We retain personal information only as long as necessary for the purposes for which it was collected, including customer service, warranties, legal obligations and accounting requirements.

Accounting and transaction records are normally retained for the period required by applicable tax and company law, generally up to six years or longer where legally required.

Marketing information is retained until you unsubscribe or it is no longer needed.

9. International Transfers

Some technology and service providers may process information outside the United Kingdom.

Where applicable, international transfers are subject to appropriate legal safeguards.

10. Your Rights

Under applicable data protection legislation, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of eligible information.

  • Restrict or object to certain processing.

  • Request transfer of eligible data.

  • Withdraw consent.

Please contact info@brandler.london to exercise your rights.

You may also complain to the Information Commissioner's Office at www.ico.org.uk.

11. Contact Us

For questions about privacy or personal information, please contact:

Brandler London
Buy & Build House Ltd
Email: info@brandler.london
Website: www.brandler.london

12. Changes to This Policy

We may update this policy to reflect changes in our website, services or legal requirements.

The current version will always be available on our website.