Delivery & Returns

Bespoke kitchen & wardrobe fronts in wood and reclaimed wood

All Brandler London products are bespoke, made-to-measure kitchen and wardrobe fronts, including replacement kitchen doors, crafted to order in our UK workshop. We specialise in the use of solid wood and reclaimed barn wood, chosen for its character, texture and sustainable qualities.

Because every piece is made specifically for your project, our delivery and returns policy reflects the nature of custom, handcrafted wood products.

Delivery

UK mainland delivery

We deliver across the UK mainland only.

Specialist delivery for large, heavy wood products

Our solid wood and reclaimed wood kitchen and wardrobe fronts, shelves and worktops are substantial, heavy items and are delivered using specialist couriers or pallet services where appropriate.

Delivery is kerbside / ground-level only as standard. Drivers are not normally able to carry items inside your property or upstairs.

We’ll contact you prior to dispatch to confirm:

  • When your order is ready
  • The delivery day
  • An estimated delivery window where available

Someone must be present to receive and sign for the delivery.

Preparing for delivery

Please ensure:

  • Clear access for a large delivery vehicle
  • Any access restrictions are communicated in advance
  • Adequate assistance is available to move heavy, made-to-measure wood panels safely indoors

If delivery cannot be completed due to access issues or nobody being available to receive the goods, re-delivery charges may apply.

Order Changes & Cancellations

Before production begins

You may change or cancel your order within 48 hours of placing it, provided production has not yet begun.

Once production has started

Once manufacturing begins, orders cannot be amended or cancelled, as:

  • All items are custom made to your dimensions
  • Materials are selected and cut specifically for your order
  • Reclaimed wood is individually prepared for each project

Returns

Made-to-measure & replacement doors

Because all of our bespoke kitchen fronts, wardrobe fronts and replacement kitchen doors are made to order, we do not accept returns for change of mind, ordering errors or site-related issues.

This includes:

  • Incorrect measurements supplied 
  • Colour, finish or texture choices after approval
  • Installation or fitting constraints

Natural Variation in Wood & Reclaimed Wood

Character is part of the material

Wood is a natural material, and reclaimed wood in particular carries unique variation developed over decades of use and weathering.

As such:

  • Variations in grain, tone, colour, texture, knots, marks or surface character are to be expected
  • These natural characteristics are not considered defectsNatural variation in wood or reclaimed wood will not normally result in a refund or return

This variation is fundamental to the sustainable and authentic nature of reclaimed timber and is a defining feature of our work.

Damaged or Faulty Goods

Inspect on delivery

Please inspect your delivery as soon as possible after arrival. If packaging shows signs of impact or damage, take photographs before opening.

Reporting damage or faults

If items are damaged in transit or you discover a manufacturing fault, please notify us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of packaging
  • Clear photos of the damage or fault
  • A brief description of the issue

We’ll assess the matter promptly and advise the most appropriate solution, which may include repair, replacement or other remedy.

Approved Returns (Damaged or Faulty Items Only)

Returns are only accepted where items are:

  • Damaged in transit
  • Faulty
  • Materially not as described

All returns must be agreed with us in advance.

Returns address

Approved returns should be returned to:

Brandler London Workshop
Brandler London, 

11 Noth Weylands Industrial Estate, Molesey Road,

Surrey, KT12 3PL

Items must be suitably packaged to prevent further damage in transit.

Refunds

Where a refund is agreed:

  • Refunds will be processed to the original payment method
  • Timing will be confirmed once goods are received and inspected