BRANDLER LONDON – SHIPPING & DELIVERY POLICY

1. Delivery Information

Brandler London delivers handcrafted reclaimed wood products throughout mainland UK.

We use appropriate courier services, specialist transport or pallet delivery depending on the size, weight and nature of your order.

Delivery arrangements may vary between product types.

2. Manufacturing & Delivery Lead Times

Our products are manufactured to order, using reclaimed European barn wood.

Estimated lead times are provided on the relevant product pages or confirmed during the ordering process.

Lead times may vary depending on product specifications, material availability and order complexity.

Once your order is ready for dispatch, we will arrange delivery and provide the relevant information.

We will notify you of any significant delays and keep you informed of your order's progress.

Your statutory rights relating to delayed delivery remain unaffected.

3. Delivery Charges

Delivery charges, where applicable, are clearly displayed or confirmed before an order is completed.

For many of our products, standard UK mainland delivery is included in the advertised price.

Where additional delivery charges apply, these will be communicated before payment is taken.

Deliveries to remote locations or outside mainland UK may require separate arrangements and additional charges.

4. Delivery Arrangements

Smaller items are generally delivered using standard courier services.

Larger or heavier products may require specialist transport or pallet delivery.

Unless otherwise agreed, larger deliveries are generally made to kerbside or ground level.

Customers are responsible for ensuring suitable access and making arrangements to move products safely into their property.

Please ensure that:

• Someone is available to receive the delivery.
• Access is suitable for the delivery vehicle.
• Any access restrictions are communicated in advance.
• Appropriate assistance is available for handling larger or heavier products.

5. Unsuccessful Deliveries

If delivery cannot be completed because of incorrect address information, access restrictions or the absence of someone required to receive the goods, additional delivery charges may apply.

We will contact you to arrange an alternative delivery date where necessary.

Any additional charges will reflect reasonable costs incurred.

6. Damaged or Incorrect Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If packaging appears damaged, we recommend photographing it before opening.

If your order arrives damaged, contains incorrect items or has missing components, please contact us promptly.

Where possible, we ask that visible delivery damage is reported within 48 hours to help us investigate with the courier.

This request does not limit your statutory consumer rights.

Please provide your order number, a description of the issue and relevant photographs.

We will investigate and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.

7. Collection

Collection from our workshop may be available by prior arrangement.

Please contact us before placing your order if you would prefer to collect.

Collections must be arranged in advance to ensure your order is ready.

8. Returns

For information about cancellations, damaged goods, faulty products and refunds, please refer to our Returns Policy:

https://brandler.london/pages/returns

9. Contact Us

For delivery enquiries, please contact:

Brandler London

11 North Weylands Industrial Estate
Molesey Road
Walton-on-Thames
Surrey
KT12 3PL
United Kingdom

Email: info@brandler.london
Telephone: 07944 555 781
Website: https://brandler.london